Chapter 14: Dynamics of Behaviour in Organizations

Which component of an attitude refers to a consumer saying: "My new Honda Accord gets 36 miles per gallon."
1. Affective
2. Cognitive
3. Behavioral
4. Transactional
When a manager assumes that a subordinate who is well-organized in her work must be a good worker based on that one characteristic, what type of perceptual distortion is this?
1. Projection
2. Stereotyping
3. Perceptual defense
4. Halo effect
Which aspect of emotional intelligence refers to a manager's ability to understand others and to experience empathy with their circumstances?
1. Social awareness
2. Relationship management
3. Self-awareness
4. Self-management
The degree to which a manager's abilities and personality match the requirements of her job is called her:
1. attribution.
2. self-concept.
3. person-job fit.
4. emotional intelligence.
When a manager is unclear about what task behaviors are expected of him on the job, we say that the manager is experiencing:
1. perceptual distortion.
2. role ambiguity.
3. emotional intelligence.
4. interpersonal demands.